[Seahawk]

The local Toyota dealer has been a reasonably priced option over the years. They are also right near the main gate for NAS Pax River (my wife works there) and offer drop off and pick up from the base.

In a moment of weakness, I decided to buy replacement tires from them...they had a special on the tires I wanted and I couldn't really beat the price. The problem is I asked them to changed the shocks as well. My wife said the 2003 4Runner was riding rough. With 180K and counting, made sense. I also asked them to look at bushings, etc.

Done and done.

The 4Runner is now my DD and is was clear to me the shocks were either not adjusted properly or had not been changed at all.

Yesterday I went to my regular guy and had him take a look. He said is is clear the shocks have not been changed. He said the rubber is very worn and the factory torque strips are still in place.

So, how to proceed? I know there are some guys here that work in the auto industry so I thought I'd seek council.

I'll document everything, with pictures. I also have the receipt from the dealer that spell out clearly that they changed the shocks.

Should I go direct to the dealer or call Toyota corporate first?

The complicating bit is that we have a new Highlander bought from the same folks and we purchased the maintenance plan (again, easier for my wife).

Thanks in advance.