Quote:
Originally Posted by onewhippedpuppy
Agree, document everything including the inspection by your independent. You could probably also verify it by PN, the odds are the shock part numbers have changed since 2003.
What did the dealership charge you for? Your 4Runner is a Sport package with the XREAS shocks, which are hydraulic cross linked shocks. Definitely not your standard shocks, and replacing them with new XREAS shocks is expensive. So either they would have charged you a lot of money to rehab your existing hydraulic suspension system, or swapped them out to standard shocks. Either way they should have talked through it with you. I wonder if they didn't mis-charge you for replacing standard shocks, the tech didn't do the work because he couldn't, then they just charged you anyway. It might be shady or it might just be a total lack of communication between the tech and service advisor, which seems to be standard.
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+1. I had a steering problem last year. The steering was very heavy and didn't return to neutral after completing a turn. I brought it in and the tech said he lubed the universal and did an alignment,"that's all it needed" he said. Turns out I needed a new steering rack!