[recycled sixtie]

My worst nightmare is for instance to arrange to have a new imsb installed and it never is because it sits on the workbench of the mechanic and is never installed.

My preemptive strike is "can I watch you take out the old one?". If the supervisor without blinking his eyes(or scratching his rear end) says no problem I would give the go ahead and go watch the imsb bring removed. Am I a pita type customer? Yes because I have the time and assertiveness to make sure it is done right!

Of course not everybody has that luxury but could employ an enforcer like me(coffee/beer accepted) to be a retired pita at the local repair shop.

All it takes is a slip of the pen or a hungover/sickly mechanic to be the bad apple among all the other Toyota apples....