[David]

It really has become a joke at many dealer repair shops.

I had great service from my local BMW dealer until the last few years.

I took my Ex's 328i in for service a few years ago when the warranty was about to expire. They did all the checks, changed the oil, changed the brake fluid, etc. I got home and checked the brake fluid and sure enough it was old. It kind of pissed me off but I pulled out my Motive bleed and did it myself.

About 6 months later I took it into the dealer for what I thought was a blown head gasket (it wasn't.) They said I needed to have my brake fluid flushed. Then I blew a gasket!!! I had the service tech pull the records showing they had flushed it 6 months earlier and explained that they didn't but I did. She sat there dumbfaced with no reply. That was my last visit.