[Baz]

Yo Brad,

FWIW I had a new customer tell me earlier this week that I was the only one who returned phone calls promptly of all the trades he had dealt with recently.

The only one.....

I was a little taken back when he said that.

Business 101.....return phone calls asap.

Also my parents raised me to be courteous, thankfully!

Like you though.....it really amazes me how many don't understand this concept.