[Christien]

I've always said, I can't think of a handful of people in the world who literally don't have the time to type a brief email: "no thanks", "not interested", etc. Maybe the president might not have time. Richard Branson. People like that. For everyone else, there's no excuse. It doesn't have to be within 5 minutes, but I was always taught that emails should be returned within 24 hours and phone calls within a day or 2.

I've been shopping for 2 major things this week, 1. a new commercial insurance policy for work (between $2-4000/year) and 2. new cabinets for our kitchen reno (anywhere from $5-40k). Neither are small purchases. I'm getting under 50% returned calls on the insurance policy and under 20% returned calls on the cabinets. Unbelievable. I thought we were in a recession, and people were hungry for business?