[Seahawk]

The business folks who are lazy on follow-up is the most puzzling to me.

In my company we returned all correspondence ASAP, even if it was an auto email that let folks know where were traveling and please contact XXX for immediate assistance.

And it is not just business generation, it is handling bad news as well: My metric is a problem handled within a day can be solved in two, ignoring a problem for more that a day means a week of additional work. Beyond that, often unsolvable.

With the tools at our disposal, it is a business sin in my mind not to be very responsive, even if the answer is we can't help at this time.