[SCcaretaker]

A small OT rant here regarding user ratings experience. Having had a couple of experiences lately with incompetent companies, both highly rated by AAA in the local automotive community and Angie's list for a residential plumbing job, I have personally decided that these ratings are only relevant if the individuals doing the ratings are informed as to the basic requirements of whatever they had done by the rated vendors. Two examples: GM serpentine belt noise problem, after a long and expensive summer of attempting to solve it, the local GM tech at the AAA highest rated independent throws up his hands and says " I don't know how to fix it"! No follow up, no resolution...Second, plumber comes out that could not plumb an outdoor ****ter if the holes were already cut in the seats, is the highest rated firm and plumber on Angie's list. I am thinking that the automotive ratings are based on the coffee in the service area and the plumbers on how to dance around the lack of craft knowledge in the employee, and doing much of it sight unseen to the consumer..Anyone else notice this?