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OK, my turn with shipping woes. I ordered a floor lamp for our house a couple weeks ago. It just got delivered. But one of the boxes was slightly smushed. Unfortunately the lamp stand came out with a banana curve to it. Grrr.
Just sent off an email to the manufacturer (actually a company here in LA, but they're closed this time of the evening). So disappointed--I've been really looking forward to this lamp.
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My parents ordered some stainless outdoor chairs and table a few years back and it arrived damaged. Parents tried to contact company, finally got an email back telling them that a return shipping label will be mailed out. Never arrived. Emails stopped being answered. Parents contacted Visa. In the end, they kept the chairs and table and Visa reimbursed them the $400.-. Dad fixed the issues and the stuff is still in use today.
