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Customer service...
I used to manage a restaurant in college, and I have my views on what I'm about to share with you.
Today, I ordered over $220 worth of cupcakes from a bakery in Indy. I paid in full right over the phone. I go to work and about 2 hours later, I see I have a voice mail from the bakery. The message is that they accidentally didn't charge me enough, and they asked if I could call them back, so I can pay the remaining $6 that I owe them.
If I ran that shop, I would consider a couple things. 1: This guy just spent over $220 on baked goods. 2. It was our fault for not charging him the proper amount 3. Since it's the shop's fault, I would just let the $6 slide.
I paid the $6, but I'm not going to lie...i'm irritated. that $6 potentially cost them a returning customer. I will talk to them tomorrow. What are your guys' thoughts?
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-mike
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