Quote:
Originally Posted by Embraer
well, the lady who left the message, i think IS the manager. she said "the girls were training and messed this up..."
i called them back and left a polite message, saying it would be nice to talk with them about the situation. i'll report back.
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For those of us with sales management backgrounds....stuff like this can be teaching moments rather than some fly off the handle deal.
Personally I love dissecting and analyzing business scenarios....why this happened and how things could have been done differently...with better (or different) results.
Do keep us posted, Mike.