Quote:
Originally Posted by jcommin
Patrick,
I think those days are gone (at least I hope they are). Every morning there is a meeting with staff and each department reports on the day to day activities. The first report is always from EHS (Environment, Health and Safety) and the second is Quality. The department reports on quality alerts, complaints, costumer concerns from either OE or aftermarket. All of this is taken seriously and there are weekly meetings to review a potential line down (from lack of parts) or of product found unacceptable at the assembly line. The meetings are essentially a 7D problem solving analysis where we identify the root cause and take corrective action. The report is forwarded to the OE. I, personally, don't like these meetings as they are very time consuming. However you don't want to get on the bad side of the OE because it does jeopardize future business.
Like any other business, you need the meet the customer requirements.
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On a somewhat related note... BMW has historically had crappy cooling systems, mostly due to the plastic/composite materials. Their longevity isn't very long. BMW knows they're lousy but has just continued producing the same style cooling system for about 20 years now.
Why would the manufacturer continue on this track..?