[oldE]

I feel your pain.
A few decades ago, my wife was advised after a safety inspection that her MR2 would require additional work.
My schedule was flexible, so I took a morning off to drive the hour to the place that sold her the car and left it for the morning. Part way through the morning, I wandered back to the dealership and saw the car on the lift and the tech was slowly (and I mean slowly) putting a muffler on the car. Two bolts and three rubber hangers. By noontime, they release the car and advise me it needs rear brakes done and show me the discs (heavily scored). I say, OK, we'll have to make another appointment.
When I got home, I told my wife about the brakes and she said that's what it had been scheduled for in the first place.
About two minutes later, she was on the phone to the service manager, ripping him a new one. In the end, they sent us the pads, we got a local shop to re-surface the discs and install the pads. We never went back there.

Best
Les