Thread: Dealership Rant
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Sunroof Sunroof is offline
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Join Date: Feb 2001
Location: South of the Mason-Dixon Line
Posts: 3,722
2009 Nissan Rogue Transmission replacement.................

Transmission failed (47K) and was covered under warranty. The Rogue was taken to the Nissan dealership (claimed to be one of Atlanta's best for service!!).

Three days pass. Okay, I come get the Rogue. The Service Manager who initially took care of it was so excited that it was just washed and vacumed!!

I get into the car with my wife and I drive out in a straight line. The steering wheel was half cocked to the 6 and 12 position!!!!!!!!!!!!!!!!!!!! What the hell??

Obviously they had to remove the steerrng rack to get to the tranny for removal, and the mechanic failed to realign yet after being touched by numerous hands (mechanic, guy who washed and vacumed and the Service Manager) no one noticed the steering wheel position. I turn around in the lot and bring it back in with a not so smile on my face and, "I want to talk to the boss"!! I politely complained about this to the senior guy and we waited several hours for it to be fixed. This never should have happened in any shop................

I ignore the hype on dealer "great service record" ads. When its you that gets screwed around with, none of that impresses anymore. Rediculous lack of oversight and management by the dealer service department.
Old 04-15-2014, 09:17 AM
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