Quote:
Originally Posted by GLASEM
Did a Google search on Reputation Defender
Man.........did they get a lot of terrible reviews for not producing results for a lot of $$$$
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Well yeah it's not really easy to get stuff removed.
How does one prove that they were not valid reviews?
Additionally a really bad thing to do with social media, which Yelp is, is to delete negative critique, people notice and they call you out on it. It can create a bigger **** storm than the original comments.
Really your best bet is to leave the stuff and put time and effort into generating more positive reviews.
Engage with the loyal customers, encourage them to be evangelists. If you don't have Facebook and Twitter accounts get them started and remain active.
As a general rule bad businesses hide, good ones are very visible.
What can you contribute on a local community level?
Sponsor a Little League team, get involved with charity events, set up a table at the local fairs.
You will get far more out of those things than you will trying (in vain) to get rid of a handful of bad reviews.
And never miss an opportunity to introduce yourself as "the new owner"