[legion]

After seeing my bill with Comcast go from $90 to $180 over the past 5 years to get the same channels, I finally cancelled my Comcast account in March. Every few years they would give me new channels for "free" then six months later raise my rates and spread the 20 or so channels I care about across ever more tiers of service.

In my area, Comcast has a monopoly on cable service, and they behave like a monopoly. They pile on the crap and raise rates at will. Why the FCC would ever let them buy Time Warner is beyond me. (Well, the real reason is a discussion for PARF.)

When I cancelled my account, I was told that I would be issued a refund. That was five weeks ago, still no refund. I stop by the local Comcast office today and am told that no one in the building has the authority to issue a refund or tell me what is going on--I have to call the 800 number. (Why do they have a local office?)

I call the 800 number, and ask where my money is. They explain that I have a credit on my account, and that if I want it back, I have to call them and tell them so, and it will be another 4-6 weeks to get my money. Apparently cancelling my account with a positive balance doesn't cause them to automatically issue a check, I have to ask for it.

I explain to the customer (dis)service rep that this is a hot, steaming pile of dung. Why would they think they have the right to keep my money? I didn't get to not pay my bill until they asked for the money twice, why should they get to pull this bull**** on me? I also went on the explain that I will NEVER do business with Comcast again, under any circumstances.

Comcast is lucky that they have snuggled up to the current administration so well, because such behavior in a normal world should bring a reconsideration of the (monopolistic) privileges the company has been granted.