Quote:
Originally Posted by MT2thDOC
Recently called a dealership about a Boxster for sale. When talking with the sales-rep, I asked about the service records for the car. I was told, "We have the records, but they belong to the previous owners(s). We can't (won't) give you the records". Has anyone run into this before? I think they must have something to hide!!!!
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Actually, quite common. With continued expansion of regulations on personal privacy, dealers now even have to keep any paperwork associated with the car in a locked and secured area, with limited access even to dealership employee's.
Even indies are not exempt from this, my lawyers told me several years ago that all service records are the property of the car owner, not the shop, and we should never share anything with a third party. In fact, if the current owner wants someone to see the records, we run a copy and send it to the owner only after we get either an email or written request for them. Then, if he wants to share them, he can freely do so, but we are not involved and have proof that the owner requested the records and that we sent them to him.
Unfortunately, lawyers run the world............