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First of all, I do not think telling the name of the shop where the car is will bring any benefit at this time. I'm not accusing anyone, especially without having tried to resolve this amicably.
Please do not try anything that might turn all this into a worse problem.
I'm not considering that there was bad faith. I prefer to believe that there was an error.
Maybe It was too early to ask for help on the forum but I did it because I needed. I know there are many professionals here who can and are helping me.
Tomorrow I'll try to resolve this issue. I promise to keep you informed.
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