[stomachmonkey]

Almost surely drop shipped.

Proper course of action is to contact the seller and ask for resolution.

If you do not receive satisfaction then it's certainly appropriate to air your grievances in a manner that gets the attention it deserves.

I have no doubt had OP followed that course of action we would

a) never have seen this post
b) Pelican would have had a conversation with the originating supplier
c) we may have seen a post from OP praising how well Pelican handles customer issues