Is it bad that I feel good about being rude to the cable company?
They roped me in (via telemarketing) to a deal that would supposedly be $5 less per month than what I was paying, if I upgraded to DVR and home phone. I said no but they said my bill would go up $20 at the end of the year of subscription so I relented, thinking the DVR would be cool. The guy said it came with HBO or showtime or starz or something and I said I didn't watch any of those but he said I got one for free so I said HBO. They installed the stuff July 3 and everything was good until a couple days ago until I got my bill and it was $40 more than I used to pay!
I called them up and sounded about as irate as I could (which isn't much) and most importantly I won the hold music standoff (must have been a half hour). They said I can get the same stuff I have but without HBO and it would be $130. I said you gotta be kidding me! HBO is $40 and I was told it is free?
Then I told them I wanted this months bill reduced too. I was told it would be. Today it was still at $164.50 balance so I called them again just now and got a little more pushy, waited them out, and have assurance there will be a $40 credit to my acount in 24-48 hours.
It is nice to get results from getting angry. It's like I'm 2 years old again.
Feels good to relieve that pent up anger.
