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I considered U-Haul for a big move once upon a time:
-"Ok. I need x size. One-way to x location. On x date. Tentatively arriving on x to x date. How much?"
-"I can't give you an answer right now. I can't guarantee the vehicle will be on-site. Call two days before you need it. "
-"It will be ~$3,000."
Definite maybe with more stress?
No thanks.
Instead, I bought a van and resold it losing less than U-Haul's price.
I probably could have made a profit.
As the OP mentioned, U-Haul has an internal .db/communcations system problem.
Completely the fault of management.
It has been a problem for the last 20+ years.
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