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Bill Douglas Bill Douglas is online now
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Join Date: Jun 2000
Location: bottom left corner of the world
Posts: 22,915
A new level of customer service.

I'm a bit lost for words.

I bought a very cool shirt the last time I was in Byron Bay, Australia (I love this place). And it was my most favorite shirt ever. Somehow it got a small rip on a sleeve. Probably one of the dogs jumping up or playing games. I was heart broken but thought I'd send the manufacturer and email and see if I could buy a replacement sleeve or bit of fabric to fix it.

I've just received a package, airmailed from Australia, with a complimentary new shirt, the same size, color, pattern as my ripped one.

Wow. The company is Okanui Classics and the owner Dick Ash sent it to me.
Old 08-26-2014, 05:49 PM
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