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Customer appreciation is awesome! Several years ago I ordered a hat from Dyson Racing and a couple weeks passed and it never showed up. I sent them an email about it and they said they would send another. A few days later a package arrived with the hat and a real nice sweater with embroidered patches. A couple days after that the original hat that I'd ordered (apparently lost in the mail) showed up. I sent them an email offering to send it back. They said keep them both.
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