[Hugh R]

Back in the day when I wore ties, one unraveled in the back. I took it to Nordstrom's where I thought it came from. The salesperson showed me a Macy's tag on the back. I said "sorry" and proceeded to leave. He said I'll have our tailor fix it. I said, but it came from Macy's. He said doesn't matter. If you can wait 5 minutes, we'll fix it. They sewed up the tie and while I was waiting I spent about $100 on a shirt and slacks.

Customer service is worth something.