I had a five year Ryobi sabre saw that had seen a lot of work. I'd dropped it from the top of ladders a number of times. It was really rough. It needed a new part so I took it to the hardware place and they phoned Ryobi for a price on the part. Ryobi said they fit the part for free as it was a bit tricky. I thought this was way cool of them. A few weeks later they sent me a brand new one as they couldn't supply the part within their own customer service standards. I often buy Ryobi now
