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I've had to use them twice in the past four years. Both times were top notch service. Each time they took less than 45 minutes to arrive and texted me periodically to let me know how far away they were. The most recent was with my concours prepped 914 that lost a fuel pump. Driver treated it like a Bugatti. Super careful not to scrape the bottom when loading and unloading. Only thing he asked me to do was have my friends help in lining up the car to his flatbed (fortunately 914's are light and easy to push). He never had to get into the car. I've always heard nightmare stories about AAA. Maybe I live in an area where the folks working for AAA are just very good.
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