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i don't think explaining to a guy who has never turned a wrench how to replace a major mechanical part in his vehicle is customer service.
customer service might be 'hey don't forget a crush washer from aisle 6' or 'we've had a lot of those come back, you might try this alternate brand'. not 'first remove the negative terminal, next find the 6 bolts holding the .........'
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Well i had #6 adjusted perfectly but then just before i tightened it a butterfly in Zimbabwe farted and now i have to start all over again!
I believe we all make mistakes but I will not validate your poor choices and/or perversions and subsidize the results your actions.
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