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It's an intermediate step, but you absolutely cannot beat first hand interaction. In my prior aerospace life we were struggling with a supplier partner. They were missing deadlines, not communicating, not meeting our technical requirements, etc. I finally broke down and took a team to meet with them at their facility. One day of in-person meetings relived months of issues. Further, it greased the skids for the relationship going forward, which improved exponentially. The most productive part of that visit was our lunch at an excellent seafood joint. Don't underestimate the importance of building rapport.
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