[QUOTE=Karter18;8258705]
Quote:
Originally Posted by YTNUKLR
If I were you, I would kill Free Shipping in its current form.
The big reason I like buying stuff on Amazon Prime (with free shipping) is, I can place small orders for stuff without having to fill a cart to get a reasonable total order cost/shipping cost ratio. Amazon is in a different position though, and may be losing money on this part of their business. I am not sure if the $99/year covers their costs, or not.
However, I find it completely reasonable and generally find the economics acceptable, for paying shipping on a $150 order or a $500 order. That is where you give free shipping, and I think 99.9% of people would be prepared to pay for it.
In other words, free shipping has huge customer 'wow' factor on small orders, and has very little 'wow' factor on big orders.
You are currently not getting any wow factor for free shipping on small stuff, and not getting much wow factor on big orders, either. "
I totally agree with the above. I went in to get some fog light covers for $17.95 I would have instantly ordered them except for the $8+ shipping. Right or wrong but in my head it makes me hesitate to order as this is a very small item that does not require a lot of shipping material. Thank you for seeking input it is much appreciated
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I do agree with the above sentiment. It is the shipping charge for small parts and small orders that causes hesitation. These are parts ordered frequently when doing maintenance and/or major restorations. I think everybody here would like a simple, quick, uncomplicated address to get these items without doing much shopping around. For bigger items usually some shopping around with shipping charge and sales tax considerations is usually involved anyway. I would think shipping charges in those cases are less of a consideration.
So, for me, it would be great to charge a nominal flat fee of $5.- for an order like the above. Yes, it would be subsidized but it would instill great trust in Pelican Parts and guarantee repeat business because you don't feel like shopping around. Flat shipping fees could be staggered depending on orders. The free shipping for a $75.- minimum order could be dropped all together. That is one shopper's opinion.