Quote:
Originally Posted by t-tom
Where did you guys stay at in Playa? My wife and I love it there. We stay at the Royal Playa. Just love that area.
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We stayed at the Grand Sunset Princess Resort - Platinum suites. Would not go back. First room was moldy - and that was a complaint I heard from many folks. Absolutely terrible service, no one explanined anything (example: dinner reservations), if we asked for something it was always a problem. Internet was free only 25% of the time, because it was down 75% of the time.
Only a quarter of the people there knew the phrase: "How can I help you?" Everyone else barely lifted a finger to help you. Concierge was too busy fixing problems instead of trying to give guests a higher level of service.
And this was in the more expensive Platinum suites -- I can't image how the service was with the regular rooms...
Now ask me how I really feel about the place, and I won't hold back...
Other than the service at the resort, everything else was wonderful: visited Chichen Itza, Tulum, and Coba. Did repelling and ziplining. Experienced Mayan culture and food. Had a wonderful time with my extended family!
-Z