[Hugh R]

When I was a consultant I'd get calls from clients and put the time on the monthly invoice as a phone call with a big notation of "No Charge". I wanted to let them know they could call me anytime for free, it just might mean more chargeable work down the road. An old Boss once told me "You give good clients everything, because the bad clients take away from you taking care of the good clients".

Before I started working for Disney, I had besides Disney; Paramount, Warner Bros. Universal, Dreamworks, Fox, Sony, CBS, ABC and NBC as my clients. Plus other studios and other industries. I killed them with services. My goal was to make it so easy to use me that they didn't want to do anything else. Little things like government reporting requirements, I'd send them two copies, theirs and the agencies with tabs like "Sign here", addressed envelopes to the agency. All they had to do was sign, drop in the envelope and stick in their office mail. At one point, my Warner Bros. client showed me his corporate Org Chart. I was his Environmental, Health and Safety Department. And I was a consultant. "Calls at 9PM,"Hugh, can you be here at 4AM for a fall protection/Lockout out/Tag out/forklift course?" "Of course I can be there".