[Don Ro]

I had this one particular account back when I had a service business.
My field boss made a big mistake ...I told the client that I'd take care of it - cost me $5,600.
I kept that particular account for another 15 yrs.
It originated @ $47.000/yr. with a 8% added each year.
They never reviewed that contract - never went out for a competitive bid annually...as most clients did in that business.
They loved it!!! I could do no wrong after that - according to them.
And I gathered a few other accounts via word-of-mouth as a result.
You just can't lose doing the honorable thing...most of the time, that is.
Besides that, you sleep better...
I did.