[RKDinOKC]

We have a training and certification system at Kimray. Every employee has to go thru some kind of training/orientation. I bet it is just like the Subaru training, those that setup the system are skilled at training and certification, but not the actual subject matter they are training.

Attended a conference put on by the company that made the software I use to do animation. At that conference I met a lady that did computer training programs. She told me about a client that operated a call center that took hotel reservations for most of the hotel chains. They had a very high turnover rate and wanted a computer program to train new employees. She found the reservation system was designed for airline reservations and not hotels, probably the text based screens for the Sabre Net system. She offered to either do a training program for $10K or if they gave her complete control of the software interface of the reservation program and 10% of their increased profits over the next year she would make it so they didn't need a training program.

All she did was edit the reservation software so it prompted the phone people for what to say and gave options for the answers they might receive, ie. customized the software for hotel reservations. It not only eliminated the need to train anyone, they could replace phone techs with cheaper less experienced people and it reduced the employee turnover rate and reduced the reservation errors. Her 10% of the increased profits over the next year was $10 million dollars!

Before that she made interactive safety training for off shore workers to replace safety videos workers were required to watch before each time before going off shore. Workers were sleeping thru the videos and the interactive computer safety program at least kept them awake and insured they were paying some attention to the materials.