My rant session of the day:
We don't have DSL or Cable out here. We have to use satellite for our internet - either Hughes or Exeed(sp?). I have Hughes.
I have been on their "Jupiter" system for just over 3 years. Not blazing fast, but it works. Averages about 280kbps download speed.
The theoretical maximum for dialup, as far as I know, is 56.6kbps.
The theoretical maximum on my Jupiter system plan was 1024kbps.
Well, on 26 NOV, the Hughes representative called me and persuaded me to upgrade to what they call "Gen 4". Gen 4, at least the package I agreed to, has a theoretical maximum of 10240kbps download speed. Ten times the Jupiter system.
This required NO changes to my computer. It only required the technician come out, install a new transceiver on the dish, and install a new modem.
Ever since then, I have experienced inconsistent service. As you can see on the screenshot below, one minute it will be fast, one minute it will be crawling. (One time, it was even down to dialup speed.)
I have called. I have complained. A technician from India called me today. She informs me that
every time I experience slow speed, I need to reboot my computer and their Hughes modem.
I went off on her like a bag of gunpowder in a bonfire, but it either just did not register with her or she was well trained not to deviate from the company script. She never acknowledged that this was an unacceptable *solution* to the problem.
Yeah... Let me just stop everything I am doing, close everything down, and reboot multiple times per day.
By the way.... three devices are on my router. Two by wire, one wireless. ALL THREE get the same crappy, inconsistent service
And yes, I have tried without the router. In fact, I ran without the router, with just one computer directly plugged to the modem, for ~ two weeks and it made no difference.
Obviously *I* am doing something wrong.
