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I've found it to be a good one Baz. Another timely one that I've always tried to abide by is "The key to success is to answer text and e-mails promptly, call back when you say you will, know what the Hell is going on, and be the solution don't add to the problem. Oh, and always show up on time (better an hour early than a minute late)." That's my personal philosophy.
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"There is nothing to be learned from the second kick of a mule" - Mark Twain
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