[Icemaster]

NeveR pass up a golden opportunity to shut the hell up.
Let people talk. You learn as much about them from what they don't say as you can from what they do.
I use the Michael Corleone school of management; It's not personal, it's strictly business.
Be the calmest person in the room.
Lead quietly and with respect.

Sun Tzu has been helpful in guiding thru some situations.