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Sounds to me like you may have a lower level person running the show that maybe shouldn't be. I would put a call into the owner or the GM at the least, to discuss this situation. This sounds crazy.
I recently had a situation where the company had instituted some "new policies" and the guy on the line wasn't adhering to the "intent" of those new policies. I called the company and spoke with a VP and they had no idea things were being done the way I described. About a week later I received a nice letter and cap acknowledging they clearly weren't following the guidelines and thanked me for taking the time and interest in letting them know. Ya never know!
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65 356SC Cab - 70 T Sunroof Coupe - 82 SC Targa - 86 Coupe - 87 Targa - all sold years ago
89 944S2 Daily Driver-Sold because...still thinking why.
73.5CIS Targa Shed Find -On the Road Again
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