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Sorry man, but you just don't get it. This isn't a retail store. Passengers certainly can become PITA, and if you don't get that, then I don't know where you've been hiding out your whole life.
This whole attitude of The Customer is always right is bull, but you seem to buy into it.
How about you work front line in the airline business for about two years, then tell us the same thing. You won't.\\I'm just glad I'm locked behind a cockpit door, because most people, including me, don't have the patience to deal with the 2 percent who are PITA's on any given flight.
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