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I fly four times a month exclusively on Delta and Alaska Airlines and can say I have never had a bad experience with customer service, passengers or scheduling issues. I have had the occasional delay due to mechanical and have had to wait in the plane for a gate to open up due to arriving too early but for me this is a non issue. I pay for my flights myself and they are not a tax write-off so for me I go for whoever is less expensive. I don't require that I am pampered in flight and frankly I'm usually too busy trying to get some sleep to worry about service. I'm kind of surprised that so many have had bad experiences.
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