Quote:
Originally Posted by techweenie
There's a book in the Sears story. They put a CEO in charge who was a huge fan of Ayn Rand and decided the best corporate disciplines would come from 'objectivism' so he basically pitted all the divisions against each other. It's a real horror story, with employees making overt efforts to sabotage their peers' divisions... and the loser was the customer.
At Sears, Eddie Lampert's Warring Divisions Model Adds to the Troubles - Businessweek |
As I said in my earlier post, they put a lousy CEO in and he wrecked the business. The employees lose too, not just the customer. There's a reason the Costco CEO doesn't want MBAs in his management, he wants people who came up through the ranks and love the company.