[fireant911]

I received a safety recall notice from Sears concerning an air compressor I had purchased earlier - this notice was delivered September 2012. I called, as directed in the recall notice, in order to obtain the repair kit (notice stated to immediately unplug the compressor and not use it). One year later I came across the notice again and remembered that no repair kit was ever received. I called again, gave all of the required information, and was informed that these parts were in route. Ten more months went by and, again, no repair kit. I contacted Sears again and was informed that I have to schedule a service call (original recall notice gave a link to video that explained how to perform the repair as the owner was to replace the necessary parts)... I was NOT going to make a service call for this! I was becoming more and more frustrated by the ineptitude that I was being faced with and explained that either the repair kit will be sent OR Sears will provide a new compressor since they had deemed my compressor a 'fire safety hazard'. Sears was willing to neither. I contacted the BBB and, finally, after 23 months, the repair kit was received. Sears in no longer the organization they once were...