I just had a client walk in. He said something along the lines of "I need another aerial like last time" and was surprised that I did not remember all the details about it. OK, what was the name on the last job we did? Oh well, John. I dig through all my files and no John. I look in the billing program, no John. "Could it be under a different name?" I ask.
No that would be it. Finally after more questions he throws out a different possible name like Zbigniew Brzezinski and what do you know there are the files.
So he can't remember what business name he gives us but I was supposed to remember his job because it was a special aerial just like the thousands we have done just like it for other clients.
Oh well, we love him because he pays us promptly.
