[biosurfer1]

Talked with the mortgage company this morning and of course, no one has any idea what the hell they are talking about. They kept telling me over and over "We made the estimate based on the fact you only paid $16xx in taxes in 2013" and I kept telling them over and over "That's not true, I paid $32xx" in taxes.

The acknowledge everyone makes two property tax payments, they acknowledge they paid $16xx to the county in December 2013 (1 payment) but no one seems to get that there are 2 payments per year and can't answer the question of why they base their estimate on 1 payment.

I guess I'm more frustrated that they let the escrow account go more than $3300 in the hole and never said a word, then they send a letter that says oops, we didn't estimate correctly, here's a huge bill.

Only good news is the CS rep said I can send a request to remove them from managing the escrow account, but of course everything needs to be up to date, so I'll be writing a big check and getting them the hell off it. I'm sure they will come up with some BS about why I can't but hopefully I won't have to deal with this again.