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Dingy
Some PDR Co's.
I have heard have a tiered rating system of their people, from 1-5.
Maybe you got the "2" guy?
If the ding is in the "Nader Bar" area, (the door's crash reinforcement area),
then yes, it might crack when he uses the metal for leverage when pushing the
dent out.
Not sure if clearcoat has much to do with it. Call a different person, there are usually lots to choose from in most Metropolitan areas.
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