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Counter people can sometimes be lifelong sportsmen that know everything there is to know about guns/ammo. But usually, anymore it is the newbie high school graduate who's uncle got them thier first job, and they only know to look in the computer, they don't have any hands on knowledge or skill of what they are trying to sell.
I prefer the Mom n Pop gun shops on the scenic byways for good advice, and service rather than the big box stores.
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