Quote:
Originally Posted by fintstone
I understand that you are very good...so that probably allows you to be a bit less flexible with your customers, but you must understand that many have very little flexibility in our schedules.
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From my experience with
look 171, I think you have it all wrong here, fint. Let me tell you why:
- He took on our project in southern Orange County, even though he lives and usually works in LA (> 60 miles away) and the traffic here and back makes DC look like a ghost town
- He's managed to work with us, even though we're on the East Coast 99% of the time
- He's worked with our travel schedule to SoCal (face-to-face meetings only during limited windows of time)
- He uses every means of communicating that he can to advise, inform, recommend, etc.
- He's managed to way exceed our expectations.
The question/issue raised by
look 171 is not one of blame for either party. It's a genuine question as to whether it's common for church-going people to eschew other activities (in this case, an important meeting with the contractor on
their (the couple wanting the work done) only common day off from work). He didn't realize the strength of their commitment to church activities. He also knew that between their work schedules and church activities, they would not be able to provide the customer-side of the interaction necessary to make the project a success. And I can tell you, he's all about making the project a success.