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Because in the commercial construction world, both parties are generally at work when they do business with each other, in the residential construction world, one in at work and the other has to not be at work...so there is an inherent natural conflict. In my experience, at least for "sales" and "meetings"...the businessman adjusts their schedule if at all possible. Of course, I have never lived where a contractor was not scrambling for more business. Like almost everything else...things are likely different in CA.
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