[RKDinOKC]

Most of our Exchange users were sent an email describing how to change their password, then when their email stops working on their phone and how to update their phone to see the office365 servers and use their new login. And that it will take anywhere from 15 minutes to 24 hours for their mail to migrate and they will need to enter new information.

About 25% of users turn in a help ticket saying they followed the instructions and change their password and it worked fine for a while, and that now their phone does not get email.

The same issue with people using web mail. All is fine when they change their password, but when the current web mail quits working they don't go to the new web address, and when they do, they try to use their old login. The instructions tell them exactly what is going to happen and what to do about it.

Argh. I don't know what's worse. The people that don't read the instructions, or the idiot in charge that is having everyone change their login and password ALONG WITH THE MIGRATION.