[Rick Lee]

Alex, I used to sell YP advertising. Granted, it was 15 yrs. ago and in the US. But when we had a deal on the line, we had to conference in a third party verification service to record the call. The third party read off a pretty extensive disclaimer, got verbals from the customer and then everything got snail-mailed to them too. I don't know how they do it nowadays or in Canada. But I'm guessing they have a solid legal team that has meticulously crafted whatever process by which you ordered your service. Not saying you don't have a legitimate beef, but they probably have that base covered somehow and your complaint will be far from the first one they've easily swatted away.

True story - I inherited an account someone else sold. The YP customer was one of those experts CNN or Fox calls in when there's a big news story in China and they need a commentator to Skype in or come to their studio to explain something. He was sold around the time of the P-3 incident over Hainan Island. The co-worker of mine convinced him his phone would ring off the hook if he took out a YP ad highlighting his expertise on Chinese political and military affairs. Guess how that renewal call went.