Guys thanks for your input so far!
Allow me to plead my case here! I currently have a one year contract with YPs, which expires Oct 1/15. YPs is supposed to provide me with online marketing to promote my Optometry practice via
SEO and other online campaigns such as mobile and Google preferred placement as well as preferred placement on their own YPs website. They have also provided me with website development and maintenance.
I have been paying a premium for this service @ aprox $3000+ per month. So here's the issue! All three of my preferred placement listings, the YPs mobile, YPs website, and Google adwords had an incorrect website link associated with these "premium products" for
SEVEN MONTHS!!! In otherwords, if you were to land on one of these listings and click on WEBSITE, you would get a dead link....nada, nothing! I had brought this up with the rep on numerous occasions and was told that he'd "look into it". Three times he told me that it was all good....three times I checked and the problem persisted! So I filed a claim with their claims department and they concluded that yes this has been ongoing for seven months (I have that in writting in an email from them). They have offered me a credit of....wait for it!..about $4000! I said no, I want a 100% credit of all fees paid on the contract, which works out to $16,975.53 (so not quite 20K as I had previously mentioned).
Of course the rep and his manager came back to me at a recent meeting and offered me "substantial savings" on a future contract with all of our "premium online products" if I accepted the (measly) credit! I would prefer to just end it with these clowns but I believe I also have a decent case here to get more $$$ back, especially since I have it in writing that they recognized that there was indeed an error committed on their part!
Sorry about the long post here but let's hear your views on this!